This was on FaceBook.
For future reference, for all y'all:
In September of 1979, on the first day of Systems 220 (Intro to Systems Analysis) at Taylor U, the professor and department chair "Uncle Leon" Adkisson taught us four rules that have never steered me wrong, even outside of systems analysis:
1. The behavior that a system rewards is the behavior the system will produce.
2. You can solve any problem if you're allowed to remove enough constraints.
3. If a few people are doing wrong things, look for what's wrong with them. If lots of people are doing wrong things, look at what's wrong with the system. And ...
4. It's easier to get forgiveness than permission.
About half a decade later, while I was working at McDonnell Aircraft, the company paid for enough user licenses so they could show every employee the complete Deming Course in Total Quality Management, and I would add one of W. Edwards Deming's rules to that list:
5. If you can't measure it, you can't manage it, BUT measuring the wrong thing is worse than measuring nothing at all.
1919
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- Daryl SmithThinking that most of our socioeconomic system (U.S. and other) has basically been operating according to this rule: If mismeasured, then mismanaged (by geopolitics).
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- 5h
Opinion | We're Measuring the Economy All Wrong (Published 2018)NYTIMES.COMOpinion | We're Measuring the Economy All Wrong (Published 2018)- Like
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- 5h
What We Can Learn About Systems from W. Edwards DemingSCOTTSANTENS.COMWhat We Can Learn About Systems from W. Edwards Deming- Allura FetteOooooo I love these. They all apply to UX.
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